In this scene, a man and his wife, Jack and Olivia, are stuck in an elevator. Jack, who had previously been rude to a man on the street, is now experiencing the consequences of his behavior. The situation becomes tense when Olivia, who needs her insulin, realizes she left it in the car. Jack attempts to retrieve it but encounters confusion and resistance, including from someone who claims to be Olivia's mother, but isn't. Jack becomes increasingly desperate and disoriented as he tries to sort out the situation, leading to a realization of his earlier indifference. The scene ends with Jack helping an elderly woman, reflecting on the importance of empathy and kindness.