In this story, a café employee is accused of being racist when an autocorrect error on a customer's name label causes a misunderstanding. The situation escalates when the customer demands an apology, which the employee refuses to give, insisting it was a software glitch. The manager tries to mediate, but tensions rise, leading to the involvement of the police. Although the police officer advises the customer to settle the dispute and pay for damages, the situation highlights the complexities of misunderstandings, discrimination, and accountability in customer service. Ultimately, the employee and the manager are fired as the café's reputation suffers amidst accusations of racism.