The scene highlights a tense encounter between an impatient customer and an older employee named Irma at a fast-food restaurant. The customer, running late for an important meeting, orders a burger with extra mustard, no onions, and a chocolate milkshake. He becomes frustrated when Irma struggles with the touch-screen register, hinting at her being out of touch with modern technology.

Despite working at the restaurant for 20 years, Irma faces pressure from her boss due to multiple customer complaints. The boss warns her that she could lose her job if she doesn’t improve. In response, Irma apologizes and promises to do better, while the customer rudely dismisses her with a demand to make sure his order is correct.

This scene portrays the challenges older employees may face in adapting to new technology and the lack of empathy from younger, more entitled individuals. It reflects the struggles of working in service industries and the harsh pressures workers often face to meet customer expectations.