A customer urgently needs to use the restroom but doesn’t have any money. The staff member informs them that restroom access is only available to paying customers. Despite the customer's pleas and explanation of their urgent situation, the staff member insists on adhering to the policy, offering no exceptions. The customer is advised to buy something first, even if it’s the cheapest item. The conversation emphasizes the strict adherence to rules and the lack of flexibility in the establishment’s policy.