Mr. Parker, a blind man, arrives at a hotel for a business and leisure stay. Upon noticing the lack of Braille on the door and the absence of specific accommodations for blind and visually impaired guests, he raises concerns about accessibility. The hotel staff, particularly Avery, express sympathy and acknowledge the oversight but indicate limitations in addressing the issue immediately.

However, Mrs. Lewis, a hotel executive, dismisses Parker's concerns, focusing instead on the hotel’s reputation and profits. She instructs Avery to remove Parker from the hotel, emphasizing that the business can't cater to special needs.