A passenger on a flight is having a phone call with his daughter when a flight attendant politely asks him to switch his phone to airplane mode for safety. He apologizes and quickly ends the call. Soon after, another flight attendant confronts him more harshly about using his phone, implying that he is causing problems by not following the rules, but the passenger complies without further issue.

Later, the same passenger asks for a cup of coffee, which the flight attendant provides promptly and cheerfully. Another passenger, however, requests hot water for tea and is treated rudely by the flight attendant, who suggests that certain "types" of passengers cause more disruptions. This treatment appears discriminatory and leaves the passenger feeling uncomfortable.

The first passenger, who witnessed this, calls out the flight attendant for her biased behavior. The attendant tries to justify her actions by mentioning her experience and protocols, but the passenger argues that her judgment seems based on prejudice. He then reveals that he is a consultant for the airline and intends to report her behavior. The attendant, realizing the potential consequences, pleads for leniency, but he insists that her actions were inappropriate and need to be addressed. The situation escalates as the flight attendant blames the other passenger, displaying further discriminatory behavior.

In the end, the supportive passenger reassures the mistreated passenger that he will report the incident, emphasizing the importance of standing up against unfair treatment.