In the story, a customer asks John, a store employee, for advice on a snack they find less appealing than advertised. John helps by checking the ingredients and reassures the customer. The customer, struggling financially and with a tight budget, shares that they have three hungry grandkids at home who haven’t had a proper meal in days. John empathizes, recalling his own family's past struggles, and offers kind words, suggesting that small choices can make a difference.