In "CEO Acts As Ordinary Staff At Company's Passport," the CEO goes undercover, posing as a regular employee at a passport office to assess the performance and attitude of his staff. During his time there, he observes how employees interact with customers and each other. He encounters both diligent workers and those who are indifferent or dismissive. This experience allows him to see the challenges faced by the staff and recognize the importance of fostering a supportive work environment. Ultimately, he plans to implement changes based on his observations to improve employee morale and customer service. The story emphasizes the value of empathy and understanding in leadership.