In this story, a CEO dresses as a cleaner to observe how employees treat someone in a lower position. Throughout the day, he witnesses various reactions, from kindness to disdain. The shocking ending reveals that the employees who treated him with respect and dignity are the ones he decides to promote, highlighting the importance of humility and the value of character over rank. Ultimately, he learns that true leadership is about empathy and recognizing the worth of every individual in the workplace.