Do partial refunds to those who are pissed off, 10% or 20%. I had same problem during pandemic in 2020.

I’ve been in similar situations. My advice while it’s not ideal, keep emailing and reassuring your customer it’s all ok. It’ll pay at this point in time to be proactive in your messaging to notify them of the further delays but it’s all ok. You’ll likely get some that want a refund, you may consider giving them one. Or a store credit at the least. If in another 4 weeks the items aren’t there, you’ll have pretty much no choice but to give full refunds and take the hit. But you can buy time with proactive and frequent communication. Happened to me during the crazy height of covid I had to refund 3k worth of sales because there was 0 chance I could fulfil some of the orders due to what was happening. Wish you all the best.

tell them the truth, refund their money, offer them a discount on next purchase, change your supplier :)

[–]griz_fan 3 points 8 months ago Sounds like you got in over your head, and one way or another, you are about to learn an expensive lesson. It sounds like your main problem is with USAdrop and I'm not sure what you are doing to resolve that, but it sounds like you have already written those orders off as lost merchandise. If that's the case, you need to issue an immediate refund to those customers with an apology. One thing I learned early on is to never turn your problems into problems for your customers. Time for you to do the right thing. Next, do a "post mortem" and fully (and honestly) assess what went wrong. If you plan to continue with this, you need to make sure you have your operational shit in order. At this point in time, you do NOT have that sorted, so your business is currently in a failed state. Find a fulfillment partner you can trust. Make sure you have a way to ensure orders are being delivered. Make sure you have a plan to handle shit when things go wrong. If you don't do this, then time to move on to a different hobby, preferably one that doesn't involve taking other people's money. You've had some angry responses, and deservedly so. Look at this as your chance to turn things around or get out now before you get yourself into some serious trouble.

resolute the problem with the customers take the L learn from your mistakes