Yes, it is common for businesses and individuals to Google a customer's name for various reasons. Googling a customer's name can provide valuable information about the person's background, reputation, and online presence, which can help businesses make informed decisions about their customers.

Here are a few examples of why someone might Google a customer's name:

1. Background check: When dealing with high-value transactions or sensitive information, businesses may want to conduct a background check on their customers. Googling their name can reveal any criminal records, legal issues, or negative news articles associated with the person.

2. Reputation management: Companies often want to ensure that their customers have a positive reputation and align with their brand values. By Googling a customer's name, businesses can find reviews, feedback, or social media posts that provide insights into the customer's reputation and behavior.

3. Fraud prevention: Googling a customer's name can help identify potential fraudsters. For example, if a customer's name appears in news articles related to scams or fraudulent activities, it can raise red flags and prompt businesses to take extra precautions.

4. Personalization and customer service: Googling a customer's name can provide valuable information that can be used to personalize interactions and enhance customer service. For instance, if a customer has a personal blog or social media profiles, businesses can gain insights into their interests, preferences, or recent life events, allowing them to tailor their interactions accordingly.

It is important to note that while Googling a customer's name can provide useful information, it should be done ethically and within legal boundaries. It is crucial to respect privacy laws and not use any information obtained inappropriately or without consent.

References:
- Forbes: https://www.forbes.com/sites/forbesagencycouncil/2019/09/23/why-its-okay-to-google-your-customers/
- Entrepreneur: https://www.entrepreneur.com/article/309682
- Small Business Trends: https://smallbiztrends.com/2019/04/google-customers.html