Handling awkward and uncomfortable conversations is an essential skill for every new manager. These conversations may arise due to conflicts, performance issues, or sensitive topics. Here are some strategies to navigate such situations:

1. Prepare in advance: Before initiating the conversation, take time to plan what you want to say and how you want to approach the topic. Consider the specific points you need to address and anticipate potential reactions.
2. Choose the right time and place: Find a suitable environment where both parties can have privacy and feel comfortable. Avoid public settings that may escalate tension or cause embarrassment.
3. Active listening: During the conversation, practice active listening by giving your full attention to the other person. Maintain eye contact, nod to show understanding, and ask clarifying questions to ensure you fully grasp their perspective.
4. Empathy and understanding: Show empathy and understanding towards the other person's feelings and concerns. Acknowledge their emotions and validate their experiences, even if you may not agree with their viewpoint.
5. Stay calm and composed: It's crucial to remain calm and composed, regardless of how the other person reacts. Avoid getting defensive or aggressive, as it can escalate the situation further. Instead, focus on maintaining a respectful and professional tone throughout the conversation.
6. Use "I" statements: Frame your statements using "I" instead of "you" to express your thoughts and feelings without sounding accusatory. For example, say, "I feel concerned about the missed deadlines" instead of "You always miss deadlines."
7. Offer solutions and alternatives: Instead of dwelling on the problem, focus on finding solutions together. Collaborate with the other person to explore alternatives and agree on a plan of action that addresses the issue at hand.
8. Follow up: After the conversation, follow up with the individual to ensure they understand the next steps and provide any necessary support. This demonstrates your commitment to resolving the issue and maintaining open lines of communication.

Remember, handling awkward conversations is an ongoing learning process. Seek feedback, reflect on your approach, and continuously improve your communication skills as a manager.

For additional resources and guidance, you may refer to the following references:

• Harvard Business Review - How to Have Difficult Conversations When You Don't Like Conflict
• Forbes - 14 Tips for Navigating Difficult Conversations at Work
• Mind Tools - How to Have Difficult Conversations