One of the main problems of the coffee business is frequent staff turnover. Earlier, we discussed the qualities of a barista that should be taken into account when hiring . In this article , we will consider how to train an employee with maximum results and minimum costs.

There are quite a few different barista courses and schools out there, but this is not the best option for the following reasons:

1. The cost of training on such courses is quite high. At the same time, having completed such training at your expense, nothing prevents the employee from quitting. Moreover, having learned about the opportunity to undergo free training at an elite school, many people will want to get a job with you just for this.
2. There are no general standards for barista work, each coffee shop has its own specifics of work. It is much easier to train an employee immediately "for yourself" than to retrain later.
3. The learning process will be much more effective on the equipment installed in the coffee shop.

So, there are two possible training options :

1. You are the owner of a large chain of coffee shops and can afford a special room for training, as well as have an employee on staff whose main responsibilities will be direct work with new employees.
2. You own one or more points, but cannot afford too much investment in training. In this case, you will have to train baristas yourself at the existing point.
3. Now let's briefly consider the first option and dwell on the second in more detail.

Creation of a training department

Large coffee shop chains usually have offices where personnel and organizational issues are resolved. In such an office, a place is allocated for the installation of a coffee machine and a coffee grinder for training new employees. After passing the interview, the employee studies in this room for several days under the guidance of a special barista trainer. Then, for some time, the new employee undergoes an internship at already operating outlets. If the internship is successful, then the applicant is finally hired.

In such coffee shops, high demands are placed on barista trainers, since the initial skills of all new baristas depend on their skills and ability to teach.

Creation of a training department

Large coffee shop chains usually have offices where personnel and organizational issues are resolved. In such an office, a place is allocated for the installation of a coffee machine and a coffee grinder for training new employees. After passing the interview, the employee studies in this room for several days under the guidance of a special barista trainer. Then, for some time, the new employee undergoes an internship at already operating outlets. If the internship is successful, then the applicant is finally hired.

In such coffee shops, high demands are placed on barista trainers, since the initial skills of all new baristas depend on their skills and ability to teach.

Self-study

If there is no training room and no dedicated barista trainer, then you will have to train employees yourself at existing locations.

Why shouldn't you delegate training to other employees in this case?

1. During the course of work, any barista begins to deviate from the principles that he was taught at the beginning. We will not say whether this is good or bad, but the learning process can turn into a "broken telephone". In the end, there will be no trace left of the general regulations.
2. During the internship, you can take a closer look at the employee and decide whether you need him or her on a permanent basis.
3. A new employee will listen more attentively to a manager during training than to a line colleague.

Preparation for training

Before starting the training process, you must develop and print at least two documents.

Work regulations

The employee's work regulations are a very useful document, and the more detailed they are, the better. The following information should be included in them:

• rights and obligations of the employee;
• steps to solve typical problems;
• a clear order of actions at the beginning and end of the shift.

The regulations will help the employee to get used to the job faster and not forget anything. And you will have the opportunity to express complaints about the work not “from the top of your head”.

Detailed instructions for preparing drinks

Usually the list of drinks in coffee shops is quite long, it is quite difficult to remember the order of preparation of each drink at once. Therefore, there will be nothing wrong if the barista starts preparing drinks "from a piece of paper".

In this case, it is desirable to make the instructions as clear and compact as possible.

The learning process

An internship of 3-5 days is usually enough to train an employee "from scratch" , and the internship is usually unpaid. Therefore, the training process itself does not require additional financial investments.

Training should begin with a tour of the workplace, telling where the necessary raw materials and equipment are stored. Then you can move on to the basics of making coffee: setting up espresso, learning how to use a coffee machine and frothing milk. Since not many people can quickly learn how to froth milk, a method of adding detergent (liquid soap) to a pitcher with water works great. This liquid is very similar to milk when frothing. You can practice on it.

It is necessary to teach the new employee how to work with the cash register and convey the general principles of communication with customers.

Once the initial part of the training is completed, the employee can be allowed to prepare drinks for visitors, while supervising his actions.

The employee's behavior during downtime, when there are no customers, and the introductory information has already been provided, is very indicative. If an employee, instead of learning something new or doing something useful, immediately went to social networks or started exterminating monsters on the phone, such a barista should almost certainly be dismissed.

If on the first day of training you open and close the shift yourself, then starting from the second day you transfer this responsibility to the trainee. Gradually, more and more responsibilities are transferred. As soon as the employee begins to cope with everything independently, the internship can be completed. After the internship, constant monitoring of the employee's actions and correction of errors is necessary.